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Return and Refund Policy

We want you to be completely happy with your purchase. If you're not satisfied, we offer a straightforward return and refund process.

Terms of Return

• You have 21 days from the shipment date to initiate a return through our online returns portal.
• You then have a further 7 days for your return to be received back at our warehouse. This applies to all orders, including those with pre-order items.

State of Return

Returned items must be:

• Unworn and unused
• In their original condition with all tags and packaging intact
• Free from any imperfections caused by the customer, including makeup, tan, or other marks

Reasons for Return

You may return items for any of the following reasons:

• Change of mind
• Incorrect size or fit
• Damaged or faulty item
• Incorrect item received

Non-Returnable Items

For health and hygiene reasons, the following items are non-returnable:

• Earrings
• Lingerie
• Swimwear with the hygiene strip and/or tags removed

Additionally, the following items are non-returnable:

• Items with the tags and/or security ribbons removed
• Items with any imperfections caused by the customer
• Tights, socks, hold-ups, stockings, or bodystockings (unless unopened or faulty)

Return Process

1. Initiate your return through our online returns portal within 21 days of the shipment date.
2. Package your items securely in the original packaging, if possible.
3. Include only the items you are returning.
4. Send your return to the address provided on the returns portal.
5. Please note that items from multiple orders cannot be returned in the same parcel. Create a separate return for each order.

Exchanges

• We currently offer exchanges within the UK. You can request an exchange through our returns portal.
• Exchanges are subject to availability.
• For exchanges outside the UK, please return your items for a refund and place a new order.

Refund Process

• Once your return is received and processed, you will receive a confirmation email.
• Please allow 14 days from the date your return is received for your refund to be processed.
• Refunds will be credited to the original payment method.

Faulty Items

If you receive a faulty item, please contact us at ayaan@oursmadeforyou.com before creating a return. We will work to resolve the issue as efficiently as possible.

Contact Details

If you have any questions or concerns about our Return and Refund Policy, please contact us at ayaan@oursmadeforyou.com