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Terms and Conditions

Effective Date: 01.01.2025

Welcome to Ours Made For You. These Terms and Conditions govern your use of our website, services, and purchases. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. General Information

• Business Name: Ours Made For You
• Website URL: oursmadeforyou.com
• Business Type: Online retailer of clothing and accessories.

We may modify these Terms at any time without prior notice. Changes are effective immediately upon posting. Continued use of the Site constitutes acceptance of the updated Terms.

2. Eligibility

By using this Site, you confirm that:

• You are at least 18 years old or have parental/guardian consent.
• You are using the Site in compliance with applicable laws.

3. Product Information and Pricing

• Accuracy: We aim for accuracy in product descriptions, images, and prices, but minor errors may occur.
• Availability: All products are subject to availability and may be withdrawn at any time.
• Pricing: Prices are displayed in GPB and may change without notice. Shipping fees and taxes (if applicable) will be added at checkout.

4. Orders and Payment

• Order Confirmation: You will receive an email confirmation upon order placement. If you do not receive it, contact us at [Insert Email].
• Payment Methods: We accept [list payment options, e.g., credit cards, PayPal, etc.].
• Cancellations: Orders can be cancelled within [timeframe, e.g., 24 hours] of placement.
• Our Right to Refuse: We reserve the right to refuse or cancel any order for reasons such as product availability, pricing errors, or suspected fraud.

5. Shipping and Delivery

• Regions Served: We ship to the United Kingdom. 
• Processing Time: Orders are processed within 14 days.
• Delivery Time: Delivery times vary based on location and shipping method. 
• Shipping Fees: Shipping costs are calculated at checkout. Free shipping may be available for orders over £120.
• Delays: We are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances.

6. Returns and Refunds

• Return Eligibility: Returns are accepted within 14 days of delivery for unused, unworn items with original tags and packaging. 
• Non-Refundable Items: Customised, personalised, or clearance items are not eligible for return or refund unless defective.
• Return Process: To initiate a return, contact us at oursmadeforyou@gmail.com with your order number.
• Refund Processing: Refunds will be issued to the original payment method within 7-14 business days after inspection of returned items.

7. Promotions and Discounts

• Discount Codes: Promo codes must be applied at checkout and cannot be retroactively added.
• Limitations: Discounts cannot be combined unless explicitly stated.
• Expiration: Promo codes have expiration dates and are subject to cancellation without notice.

8. Intellectual Property

All content on the site, including text, graphics, logos, images, and designs, is the property of Ours Made For You or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written consent.

9. User-Generated Content

If you submit reviews, photos, or other content to the Site:

• You grant us a royalty-free, perpetual licence to use, display, and distribute this content for promotional purposes.
• Content must not violate intellectual property or contain offensive material. We reserve the right to remove inappropriate content.

10. Privacy and Data Protection

Your personal information is collected, stored, and used in accordance with our Privacy Policy. By using the Site, you consent to such processing. We do not sell or share your data without consent.

11. Limitation of Liability

To the fullest extent permitted by law, Ours Made For You is not liable for:

• Indirect, incidental, or consequential damages.
• Losses resulting from unauthorised access to your data.
• Delays or failures caused by third-party services, such as shipping carriers.

12. Termination of Use

We may suspend or terminate your access to the Site for violations of these Terms or suspected fraudulent activity without notice or liability.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.

14. Contact Information

For questions or concerns regarding these Terms, please contact us at:

• Email: oursmadeforyou@gmail.com
• Phone: [Insert Phone Number]
• Mailing Address: [Insert Business Address]

15. Company Information

• United Kingdom

Company Name: Ours Made For You

Companies House Registration number: [Your UK Company Registration Number]

Address: [Your UK Company Address]

16. Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3
• Pay Later

Further information and Klarna's user terms can be found [here](insert Klarna user terms link). General information on Klarna can be found [here](insert Klarna general info link). Your personal data is handled in accordance with applicable data protection law and Klarna's privacy statement.

17. Complaints

We welcome your feedback and suggestions for improvements. Our complaints handling procedure aims to rectify disputes directly. Please get in touch with us [here](insert contact link) if you have any queries or feedback.

18. Intellectual Property Rights

Ours Made For You owns all intellectual property rights to all material and content published on the website. This material is protected by copyright laws.

19. Mobile Terms of Service

• Last updated: 01.01.2025
• Service Operation: The mobile message service ("Service") is operated by [Your Company Name]. Your use of the Service constitutes your agreement to these Mobile Terms.
• Modifications: We may modify or cancel the Service or these Mobile Terms at any time without notice. Your continued use of the Service following any changes constitutes your acceptance of those changes.
• SMS/Text Messaging Consent: By consenting, you agree to receive recurring SMS/text messages from us through your wireless provider to the mobile number you provided, even if your number is registered on any Do Not Call list.
• Message Types: Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts). Promotional messages may include promotions, restocks, launches, VIP access, and other marketing offers.
• Voluntary Participation: You understand that signing up for this program is not required for purchases and your consent is not a condition of any purchase.
• Costs: We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
• Opt-Out: You may opt-out of the Service at any time by texting STOP to [short code] or clicking the unsubscribe link in any text message. You will receive a one-time opt-out confirmation text message.
• Support: For Service support or assistance, text HELP to [short code] or email [your support email address].
• Short Code Changes: We may change the short code used and will notify you of these changes.
• Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages.
• Valid Mobile Number: You agree to provide us with a valid mobile number.
• Liability: We are not liable for failed, delayed, or misdirected delivery of information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Privacy: We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.